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Unable to update or download

  1. #1
    Junior Member Репутация
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    Unable to update or download

    I am unable to update Kaspersky Online Security 7.0. I tried virus removal tool and reinstalled the software, but no luck. I could not even download virus removal tool from computer. I downloaded on another computer and transfered to my computer. Everytime I try, I get this error message:- "Error unable to connect update source". I also tried Kaspersky updater, It also gave the same kind of message. I do not have problem with other internet sites, when I open Kaspersky.com, even the icon pictures do not show on the screen. It shows red (X) instead.I am using XP Pro. Report is attached. Please help me in this matter.
    Вложения Вложения

  2. #2
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Аватар для drongo
    Регистрация
    17.09.2004
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    Please download in my signature special avz. Put in new folder, for example on Desktop.
    lunch it and execute this script:
    Код:
    begin
    SearchRootkit(true, true);
    SetAVZGuardStatus(True);
     QuarantineFile('C:\Program Files\P2P_Energy\tbP2P_.dll','');
     QuarantineFile('C:\Program Files\My hello\flockbox.exe','');
     QuarantineFile('present.exe','');
     QuarantineFile('C:\windows\SYSTEM32\present.exe','');
     QuarantineFile('C:\windows\SYSTEM32\DRIVERS\present.exe','');
     QuarantineFile('C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS','');
     QuarantineFile('C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS','');
     QuarantineFile('C:\windows\SYSTEM32\DRIVERS\MPRIFL.SYS','');
     QuarantineFile('C:\Program Files\SikhiToTheMAX II\STTM.exe','');
     QuarantineFile('C:\Program Files\SikhiToTheMAX II\RTBExVB.dll','');
    BC_ImportAll;
    BC_Activate;
    RebootWindows(true);
    end.
    Please upload the quarantine according to appendix 3 of rules, by link http://virusinfo.info/upload_virus_eng.php?tid=38713
    Let us know, when you done.

  3. #3
    Junior Member Репутация
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    Thanks for your answer. I downloaded special avz. But i could not figure out, how to run the above given script. Do i need to scan the computer first or not ? please tell me how to execute the given script. When I run the software, it opens the window (AVZ Antiviral Tookit). Please tell me how to use it. Thanks

  4. #4

  5. #5
    Junior Member Репутация
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    Thanks, I executed it, but no luck. I uploaded quarantined file. Please taka a look.

  6. #6
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Аватар для drongo
    Регистрация
    17.09.2004
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    Israel
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    Please try to search on your disks files:
    present.exe
    flockbox.exe
    (Read appendix 2 of our rules to know how-to do it correctly)
    Then execute this script :
    Код:
    begin
    ClearQuarantine; 
    SearchRootkit(true, true);
    SetAVZGuardStatus(True);
    QuarantineFile('C:\Program Files\Error Repair Professional\autostart.exe','');
     QuarantineFile('present.exe','');
     QuarantineFile('C:\Program Files\My hello\flockbox.exe','');
     DeleteFile('C:\Program Files\My hello\flockbox.exe');
     DeleteFile('present.exe');
     DeleteFile('C:\Program Files\Error Repair Professional\autostart.exe');
    BC_ImportAll;
    ExecuteSysClean;
    BC_Activate;
     ExecuteRepair(6);
     ExecuteRepair(8);
     ExecuteRepair(9);
    RebootWindows(true);
    end.
    If after restart there will be something in quarantine, please send us as you did it before.

    Try download and install latest kaspersky version, as i remember it is 2009 (8.0.0.506)
    http://www.kaspersky.com/kis_latest_versions

    Try to update and make a full scan.
    then, read carefully http://virusinfo.info/showthread.php?t=9184 and use special avz from my signature to create logs.
    Последний раз редактировалось drongo; 03.02.2009 в 12:51.

  7. #7
    Junior Member Репутация
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    I tried to find those files, but I could not find them. I think they do not exist anymore. I also tried to update quarantine, but there was nothing to upload. Still, I am unable to downolad anything from Kaspersky.com. I uninstalled older version of Kaspersky Online Security. Sometimes, When I start my computer, It does not boot properly, So I have to restart (sometimes 4 times).

  8. #8
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Аватар для drongo
    Регистрация
    17.09.2004
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    Israel
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    download now from my signature special avz,
    create a new folder on your desktop i put it there.
    use only this version for creating logs, read this in order to create logs: http://virusinfo.info/showthread.php?t=9184

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