Can not update Kaspersky Internet Security 2011 database (заявка №49868)

[CyberHelper]

Пользователь обратился в сервис 911, указав на следующие проблемы в работе его компьютера:
HI
I can not update database in Kaspersky Internet Security 2010. Keeps getting error connecting to update source. When trying to open internet explorer and clicking on some results after running a search in google for example it opens another page as well and sometime it sayes redirecting and goes to some weird pages like porn or others.
Thank you for all your support. With your help I have managed to deleted a virus a couple of hours ago but now I have this problem with Internet explores which does not open some pages, open other unwanted pages and does not let me update the database in Kaspersky Internet Security 2011 Trial version installed a faw days ago. As I said I wuld like to purchase one as soon as I get my laptop up an running again without these threats.
Many thanks for your help once again !!
Kind regards,
Nico
Дата обращения: 23.01.2011 17:40:01
Номер заявки: 49868

[CyberHelper]

23.01.2011 19:10:15 на зараженном компьютере были обнаружены следующие вредоносные файлы:

1. c:\documents and settings\nicolai\dati applicazioni\kowude\cuuf.exe - Trojan-Spy.Win32.Zbot.aypg
   
   • размер: 202752 байт
   • версия: "7.6.0.59"
   • копирайты: "Copyright © 2007 Avira GmbH. All rights reserved."
2. c:\documents and settings\nicolai\desktop\test.exe - Trojan-Spy.Win32.Zbot.aypg
   
   • размер: 202752 байт
   • версия: "7.6.0.59"
   • копирайты: "Copyright © 2007 Avira GmbH. All rights reserved."
   • детект других антивирусов: DrWEB 6.0: Зловред Trojan.PWS.Panda.600