KIS 11.0.0.232pt does not install

[Rui]

I tryed to install the above program but keeps on saying that it cannot install probably because of having a virus on the computer. I was using Panda anti-virus (dreadfull software), unninstalled, ran a Panda program for clean unninstall. I also used Kaspersky Virus removal tool but it seemed that no virus was found. I attach the sytem information file gathered by your program. Thanks in advance for the help

[Rene-gad]

Pls. make a log with Malwarebytes Antimalware.

[Rui]

Thanks for your quick answer.

Here goes the requested log

Regards

[Rene-gad]

- Execute following script in Manual Healing

begin
QuarantineFile('C:\Documents and Settings\Escritorio.COMPUTER\Application Data\avdrn.dat','');
CreateQurantineArchive('C:\quarantine.zip');
end.

- Upload the C:\quarantine.zip over the link Upload quarantined files on the top of this page.

[Rui]

Sorry for insisting, but as you were so quick yesterday, and gave no answer today, I thought you might require something else from my part.
Please advise

[Rene-gad]

The uploaded file might be clean.

[Rui]

The uploaded file might be clean.

So what should I do? I still need to install KIS and cannot.

[Rene-gad]

Make a log with www.getsysteminfo.com. After scanning it will be suggested to upload it to the gsi-server. Do it and post the link.

[Rui]

HI,

Unfortunatelly getsystinfo does not get anything at all unless it takes more than 55 minutes to collect the information (which I doubt) because at that time I just gave up and canceled (I tryed 3 times)

Any sugestions?

[Rene-gad]

Any sugestions?

Pls. contakt kaspersky Support, but I suppose, they would like to have GSI-Log at first....

[Rui]

Pls. contakt kaspersky Support, but I suppose, they would like to have GSI-Log at first....

? But aren't you Kaspersky support?

And how can I send a GSI log if the program does not present any information and just freezes?

[Rene-gad]

? But aren't you Kaspersky support?

No, we aren't: http://www.kaspersky.com/pt/support

[CyberHelper]

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