Unable to update or download

[bhakar]

I am unable to update Kaspersky Online Security 7.0. I tried virus removal tool and reinstalled the software, but no luck. I could not even download virus removal tool from computer. I downloaded on another computer and transfered to my computer. Everytime I try, I get this error message:- "Error unable to connect update source". I also tried Kaspersky updater, It also gave the same kind of message. I do not have problem with other internet sites, when I open Kaspersky.com, even the icon pictures do not show on the screen. It shows red (X) instead.I am using XP Pro. Report is attached. Please help me in this matter.

[drongo]

Please download in my signature special avz. Put in new folder, for example on Desktop.
lunch it and execute this script:

begin
SearchRootkit(true, true);
SetAVZGuardStatus(True);
 QuarantineFile('C:\Program Files\P2P_Energy\tbP2P_.dll','');
 QuarantineFile('C:\Program Files\My hello\flockbox.exe','');
 QuarantineFile('present.exe','');
 QuarantineFile('C:\windows\SYSTEM32\present.exe','');
 QuarantineFile('C:\windows\SYSTEM32\DRIVERS\present.exe','');
 QuarantineFile('C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS','');
 QuarantineFile('C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS','');
 QuarantineFile('C:\windows\SYSTEM32\DRIVERS\MPRIFL.SYS','');
 QuarantineFile('C:\Program Files\SikhiToTheMAX II\STTM.exe','');
 QuarantineFile('C:\Program Files\SikhiToTheMAX II\RTBExVB.dll','');
BC_ImportAll;
BC_Activate;
RebootWindows(true);
end.

Please upload the quarantine according to appendix 3 of rules, by link http://virusinfo.info/upload_virus_eng.php?tid=38713
Let us know, when you done.

[bhakar]

Thanks for your answer. I downloaded special avz. But i could not figure out, how to run the above given script. Do i need to scan the computer first or not ? please tell me how to execute the given script. When I run the software, it opens the window (AVZ Antiviral Tookit). Please tell me how to use it. Thanks

[drongo]

http://virusinfo.info/showthread.php?t=9207

[bhakar]

Thanks, I executed it, but no luck. I uploaded quarantined file. Please taka a look.

[drongo]

Please try to search on your disks files:
present.exe
flockbox.exe
(Read appendix 2 of our rules to know how-to do it correctly)
Then execute this script :

begin
ClearQuarantine; 
SearchRootkit(true, true);
SetAVZGuardStatus(True);
QuarantineFile('C:\Program Files\Error Repair Professional\autostart.exe','');
 QuarantineFile('present.exe','');
 QuarantineFile('C:\Program Files\My hello\flockbox.exe','');
 DeleteFile('C:\Program Files\My hello\flockbox.exe');
 DeleteFile('present.exe');
 DeleteFile('C:\Program Files\Error Repair Professional\autostart.exe');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
 ExecuteRepair(6);
 ExecuteRepair(8);
 ExecuteRepair(9);
RebootWindows(true);
end.

If after restart there will be something in quarantine, please send us as you did it before.

Try download and install latest kaspersky version, as i remember it is 2009 (8.0.0.506)
http://www.kaspersky.com/kis_latest_versions

Try to update and make a full scan.
then, read carefully http://virusinfo.info/showthread.php?t=9184 and use special avz from my signature to create logs.

[bhakar]

I tried to find those files, but I could not find them. I think they do not exist anymore. I also tried to update quarantine, but there was nothing to upload. Still, I am unable to downolad anything from Kaspersky.com. I uninstalled older version of Kaspersky Online Security. Sometimes, When I start my computer, It does not boot properly, So I have to restart (sometimes 4 times).

[drongo]

download now from my signature special avz,
create a new folder on your desktop i put it there.
use only this version for creating logs, read this in order to create logs: http://virusinfo.info/showthread.php?t=9184