Mr

[magombo]

Cannot install kis11.0.1.400en_gb.exe.

The Kaspersky Support sent me a link to the above mentioned file to install as the version I have has issues.

1. Trying to run down downloaded the file displays message dialog saying the cab file is corrupt.
2. Running it on line performs:
   1. the download
   2. verifies the downloaded file (0% -100%)
   3. displays a dialog saying computer needs to re-boot
   4. No continuation of installation happens when computer re-boots.
3. I am sureThe PC has viruses because the following messages keeps popping up randomly:
   1. "Internet Explorer has encountered a probelm and needs to close ..." <-- when trying to go on the internet
   2. "Service Host Processor has encountered a problem ..." <-- immediately after booting up
      1. the task bar at the bottom is locked
      2. audio disappears and Sound and Audio dialog is locked
   3. Microsoft Outlook crashes and fails to re-start <-- when tring to read e-mails using Outlook

I have run kavremover.exe in safe mode (files attached). Nothing has changed the problems are still there.

Harry.

[Rene-gad]

Hi,
you've run not a kavremover, but KVRT. You have to repeat the log in normal mode.