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Dear Administrator/Modirator,
I have a problem that I installed, Kaspersky Internet security 6, it was successful, then I clicked the desktop icon of the program but it is not responding, I went to the start menu then programs I found the Kaspersky but it is also not working when i click it.
What do you recommend?
Thank you for your help in advance
Ahmad
1. Kaspersky Internet Security 6 is not supported since 2008 Sep 01.
[url]http://www.kaspersky.com/support/supported_home[/url]
2. Close all programs. [url=http://avptool.virusinfo.info/en/AVPTool_helpdesk_curescript.htm]Execute the script[/url]:
[code]
begin
SetAVZGuardStatus(True);
DeleteService('MpfService');
ExecuteRepair(9);
DeleteService('McSysmon');
DeleteService('McShield');
DeleteService('McNASvc');
QuarantineFile('svchost.exe','');
DeleteFile('C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Adobe Reader Speed Launch.lnk');
QuarantineFile('C:\WINDOWS\system32\360X18~1.SCR','');
QuarantineFile('C:\WINDOWS\system32\flcss.exe','');
BC_ImportDeletedList;
CreateQurantineArchive('C:\quarantine.zip');
ExecuteSysClean;
BC_Activate;
RebootWindows(true);
end.
[/code]
The computer will reboot.
Upload file C:\quarantine.zip, by link [color=red][b][u]Upload quarantined files[/u][/b][/color] in top of this thread.
Do "Collect system information" and attach new avptool_syscheck.zip to the thread.