Пользователь обратился в сервис 911, указав на следующие проблемы в работе его компьютера:
Kapsersky picks up a virus Rootkit.Win32.ZAcess.eu. It will not let me delete it just ignore it.
I have run in safe mode and it does delete just does the same thing and recognises there is a virus.
I have tried to run rescue disk but it stops running and my computer shuts down.
I have email support and they have told me to run the virus removal lab and it picks up the virus but does not delete. I think the virus comes back every time i log on.
I am not sure if they are linked but I have an internet redirector i.e. every time I load a page it goes to a different page. I can back arrow and it goes to the original request
Дата обращения: 13.11.2010 5:06:53
Номер заявки: 37388