My Kaspersky Anti-viris tells me threats have been detecte but doesn't neutralize them.

[Jay L. Smith]

It gives me a red warning indication. But the fix it now button doesn't work. The neutralize all button doesn't work. And, now, the detected threats box is empty. There had been two items in that box previously.

I tried restarting in safe mode. No go.
I tried running clean disk. No gol.
Shut down the backup funtion in windows. No go.
Ran several of your av programs. One of them may have worked to eliminate the two items that had been in the threats box.

But that red warning is still on.

[Aleksandra]

http://support.kaspersky.com/faq/?qid=208280890