cannot uninstall kaspersky for upgrading

[FaR EaStz]

i'm using kis 2011 v11.0.1.232.
try to upgrade into version 11.1.0.400 but cannot remove older version, it says, "the system admin has set policies to prevent this installation".

[Rene-gad]

You have to close the running Kaspersky before uninstall: http://support.kaspersky.com/kis2011...?qid=208282073

[FaR EaStz]

i've exit the kaspersky program like in the instruction but still cannot get it done.

[Rene-gad]

- Execute following script in Manual disinfection

begin
ExecuteRepair(6);
ExecuteRepair(11);
ExecuteRepair(17);
RebootWindows(true);
end.

Try to uninstall after reboot.

[FaR EaStz]

that script works well! haha
but i wonder what has cause this this problem?
is my laptop infected?

[Rene-gad]

that script works well!

OK, so you could uninstall Kaspersky and install the new version. Pls. read and attach the log here: http://forum.kaspersky.com/index.php...dpost&p=678326

[CyberHelper]

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