We have a trojan - Trojan-Spy.HTML.Fraud.gen within an email supposedly from ebay. It fires every two or three seconds and kaspersky catches it but does nothing. In version 2009 the Kaspersky message stated that action was cancelled by user, In version 2010 the kaspersky message states that Write not supported.
None of the programs, AVZ, Hijakthis nor Kaspersky manual removal tool identified the trojan.
Outlook is unusable as the trojan is constantly firing and triggering an alert from kaspersky.
What to do???