Страница 1 из 2 12 Последняя
Показано с 1 по 20 из 27.

Ad-Aware 7-8 prevents me from executing KAV 2010

  1. #1
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51

    Ad-Aware 7-8 prevents me from executing KAV 2010

    Hi,

    Last week, I renewed my KAV purchase. For downloading, no problem - but, when I want execute it, KAV asks me to remove a "Ad-Aware 7-8" (that I thought having deleted with Lavasoft). When I go in Panel of Config. (Add/Delete Programs), it's impossible (in addition, I have no more the Modify/Delete possibility), and if I let KAV do it itself, it asks me to reboot, and all that stuff begins again...
    As you asked, I join the files you required.

    Thanks for your help and regards
    Jean-Francois Hamel

  2. #2
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Hello,
    - Disconnect your PC from network (internet/intranet)
    - Disable antivirus, firewall and other memory resident security tools
    - Disable System Restore

    -Fix with Hijackthis
    Код:
    O2 - BHO: Barre d'outils ALOT Helper - {14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6} - C:\Program Files\alot\bin\BHO\alotBHO.dll
    O3 - Toolbar: Barre d'outils ALOT - {5AA2BA46-9913-4dc7-9620-69AB0FA17AE7} - C:\Program Files\alot\bin\alot.dll
    - Execute following script
    Код:
    begin
    SearchRootkit(true, true);
    SetAVZGuardStatus(True);
    ClearQuarantine;
     QuarantineFile('C:\Program Files\alot\bin\BHO\alotBHO.dll','');
     DelBHO('{14CEEAFF-96DD-4101-AE37-D5ECDC23C3F6}');
     DelBHO('{1F460357-8A94-4D71-9CA3-AA4ACF32ED8E}');
     DelBHO('{5AA2BA46-9913-4dc7-9620-69AB0FA17AE7}');
     QuarantineFile('C:\Program Files\alot\bin\alot.dll','');
     DeleteFileMask('C:\Program Files\alot\','*.*',true);
     DeleteDirectory('C:\Program Files\alot\');
    BC_ImportAll;
    ExecuteSysClean;
    BC_Activate;
    SetAVZPMStatus(True);
    RebootWindows(true);
    end.
    If the system after reboot would try to install any unknown hardware, abort the installtion and remove unknown hardware over hardware manager

    After reboot:

    execute following script
    Код:
    begin
    CreateQurantineArchive('C:\quarantine.zip');
    end.
    - Upload the C:\quarantine.zip over the link Upload quarantined files on the top of this page.
    - Clean Temp-Maps, Cache of Browsers, Recycler. Use Windows service tool cleanmgr or CCleaner or ClearProg
    - Make new logs and attach them to the new posting.

  3. #3
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51

    C:\quarantine.zip

    I did what you said. I join the quarantine zip here, because I didn't understand exactly whay you meant by "the top of this page".

    Anyway, thanks and regards
    JF

  4. #4
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Цитата Сообщение от JF52 Посмотреть сообщение
    because I didn't understand exactly whay you meant by "the top of this page".
    Did you see the red-written text Upload quarantined files on the top of this page?

    We need 3 new logs AS IN THE FIRST MESSAGE.

  5. #5
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    OK. There !

  6. #6
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Any problem more?

  7. #7
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    Sorry, but, despite your help (thanks), I have exactly the same problem I described in my 1st message : Ad-Aware is yet somewhere in my PC.
    I join an attachment (hope you can see the image) of a screenshot of what I see in "Add/delete programs" when I try to delete it manually. As I told already, if I let KAV do it itself, it reboots the computer and begins to reexecute until that moment when that damned "Ad-Aware 7-8" appears again...

    Regards
    Последний раз редактировалось JF52; 21.05.2010 в 19:14. Причина: needs room for other screenshots

  8. #8
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Цитата Сообщение от JF52 Посмотреть сообщение
    Ad-Aware is yet somewhere in my PC.
    It's only registry set, download CCleaner, install and start a program, press the button Outils (in the left panel), choose Ad-Aware in the list, press the button Dйsinstaller(in the right panel). If the program exists, it will be removed, if not - you'll become a correspondent message. Then press the button Effacer l'entrйe and press OK. Then press the button Registree (in the left panel) and clean the registry.
    Последний раз редактировалось Rene-gad; 21.05.2010 в 15:57. Причина: Добавлено

  9. #9
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    Really, it becomes hard...
    I tried your 2 solutions (I did it already before I send my first message). They didn't work.

    Screenshots of your 2 solutions (I had to minimize their size).

    Sorry if I didn't understand all what you explain...
    Последний раз редактировалось JF52; 21.05.2010 в 19:15.

  10. #10
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Sorry, the picture with request of installer is too small. What path is reqiured?
    Did you try to run Registry clean-program of CCleaner?

  11. #11
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    Sure, I tried, but did I do the right things ? I'm not sure now (because I'm not busy with just that stuff).
    I join larger screen shots (reason for which I deleted the precedent ones) : on the left, when I tried with "Delete entry", on right with "Run uninstaller".

    Must I analyze and "run cleaner" the windows Regedit ? It's done.
    Really, I don't know exactly what to do, and I'm afraid to delete some important element.
    Изображения Изображения
    Последний раз редактировалось JF52; 21.05.2010 в 19:45.

  12. #12
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Download this tool: http://www.getsysteminfo.com/download/GetSystemInfo.exe, start it, accept the conditions, let all 3 checkboxes marked, after scanning and uploading of your log safe the link and post it here.
    Последний раз редактировалось Rene-gad; 21.05.2010 в 21:25.

  13. #13
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    Последний раз редактировалось JF52; 22.05.2010 в 22:47. Причина: need room

  14. #14
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    - Execute following script
    Код:
    begin
    SearchRootkit(true, true);
    SetAVZGuardStatus(True);
     DeleteFileMask('C:\DOCUME~1\Admin\LOCALS~1\Temp\','*.*',true);
    BC_ImportAll;
    ExecuteSysClean;
    BC_Activate;
    RebootWindows(true);
    end.
    After reboot repeat a log of GSI

  15. #15
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    Последний раз редактировалось JF52; 22.05.2010 в 22:52. Причина: need room

  16. #16
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    I don't see any traces of Ad-Aware. Is your problem solved?
    If not:
    Pls. start AVZ, Service/Registry Search and search for "Ad-Aware". Save log.
    Than search for "Lavasoft" and save the log under any other name/in another place. Upload both logs in one ZIP-Archiv.

  17. #17
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    No, problem not solved.
    If no mistake, there the zip containing "ad-aware" and "lavasoft".

  18. #18
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Цитата Сообщение от JF52 Посмотреть сообщение
    No, problem not solved.
    - Execute following script
    Код:
    begin
    SearchRootkit(true, true);
    SetAVZGuardStatus(True);
    DeleteFileMask('C:\Program Files\Lavasoft\','*.*',true);
    DeleteFileMask('C:\Documents and Settings\All Users\Application Data\Lavasoft\','*.*',true);
    DeleteDirectory('C:\Program Files\Lavasoft\');
    DeleteDirectory('C:\Documents and Settings\All Users\Application Data\Lavasoft\');
    BC_ImportAll;
    ExecuteSysClean;
    BC_Activate;
    RebootWindows(true);
    end.
    After reboot run the key search once more an remove all found Lavasoft/Ad-Aware-Keys
    Последний раз редактировалось Rene-gad; 22.05.2010 в 14:37. Причина: Добавлено

  19. #19
    Junior Member Репутация
    Регистрация
    20.05.2010
    Сообщений
    14
    Вес репутации
    51
    As always, I did what you said. I thought all was ok when I saw that "Ad-aware" had disappeared from the "Add/Delete Programs" panel (screen capture joined).
    I deleted too the KAV 2010 I had installed in "My Documents", booted an rebooted 3 or 4 times. Therefore, after re-re-downloading that damned kav in their site, when it's "executing", always same message in the window : "Ad-Aware 7-8", and etc. etc. And now I'm sure I have NO ad-aware or lavasoft in my register keys (I deleted all of them).

    All that takes too much of my time : I think I'll ask Kaspersky to pay back my purchase...

    Maybe yet, a last solution : do you think it will work if I download the free ad-aware lavasoft and next delete it ? (Or must I delete all the cleaners programs : CCleaner, avz, hijackthis, malwarebytes and Regcleaner ? I have all that...)

    Anyway, thanks for your help, Rene-gad, and regards.
    JF
    Последний раз редактировалось JF52; 22.05.2010 в 22:42. Причина: I need room for following attachments

  20. #20
    Senior Member Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация Репутация
    Регистрация
    03.04.2006
    Сообщений
    21,100
    Вес репутации
    3023
    Цитата Сообщение от JF52 Посмотреть сообщение
    I had installed in "My Documents"
    I'd like to suggest you to install antivirus always ito default directory. Remove KAV, use Kavremover to remove all rests: http://support.kaspersky.com/fr/faq/?qid=208279463.
    Make GSI-Log , post a link here.
    I think I'll ask Kaspersky to pay back my purchase...
    You could try to do it But I would ask you: why did you purchase anything without testing? KL gives 30 days trial periode to test it's software.
    You can contact tecnichal support: http://www.kaspersky.com/fr/support
    must I delete all the cleaners programs : CCleaner, avz, hijackthis, malwarebytes and Regcleaner
    CCleaner is IMHO very usefull for many cases, the rest you cen remove - if you don't need it.

Страница 1 из 2 12 Последняя

Похожие темы

  1. Executing a script
    От mohd_ww в разделе Malware Removal Service
    Ответов: 3
    Последнее сообщение: 06.07.2010, 13:35
  2. Похабный ad-aware
    От Alefnull в разделе Помогите!
    Ответов: 11
    Последнее сообщение: 22.02.2009, 08:46
  3. Ad-Aware 2008
    От rayoflight в разделе Антивирусы
    Ответов: 0
    Последнее сообщение: 22.05.2008, 06:16
  4. Problems with executing antivirus software
    От Janek_pl в разделе Malware Removal Service
    Ответов: 9
    Последнее сообщение: 29.03.2008, 19:01
  5. Executing script in AVZ
    От NickGolovko в разделе FAQ
    Ответов: 0
    Последнее сообщение: 22.04.2007, 19:32

Свернуть/Развернуть Ваши права в разделе

  • Вы не можете создавать новые темы
  • Вы не можете отвечать в темах
  • Вы не можете прикреплять вложения
  • Вы не можете редактировать свои сообщения
  •  
Page generated in 0.00876 seconds with 20 queries