Unable to find/remove virus

[amcfarland72]

I am unable to run a scan with Kaspersky, my computer shuts down. I'm sure I have a virus but am unable to detect or remove. I have run all the programs, but the avz would not work when I run the program I can not read anything all the titles/words are numbers inside of question marks. My computer also shuts down with a blue screen when trying to stop programs that do not look familar. I have attached my reports.

[Rene-gad]

Hello,
1. You should not make logs in safe mode - it's senseless.
2. You don't need more than 1 Internet Security Suite - it's senseless too. Remove either CA or Kaspersky.
3. The logs show nothing suspicious.

[amcfarland72]

I followed the directions on how to make the logs step by step if it said use safe mode I did. As for CA, I am unable to uninstall. I go to control panel/programs and features and it does not give me the option to remove any further. When I run a full scan on Kaspersky, my computer either completely shuts down or I get a blue screen that shuts it down, therefore I'm sure that I have a virus, I just can't find it.

[Rene-gad]

I followed the directions on how to make the logs step by step if it said use safe mode I did.

Where did you read a such nonsense?



Your system could be shutted down because of meeting of 2 Antivirus-Modules.
To remove CA
- Execute following script in Manual disinfection

begin
SearchRootkit(true, true);
SetAVZGuardStatus(True);
 StopService('WinSvchostManager');
 DeleteService('WinSvchostManager');
 StopService('CaCCProvSP');
 DeleteService('CaCCProvSP');
 DeleteFile('C:\Windows\System32\svcprs32.exe');
 DeleteFileMask('C:\Program Files\CA\','*.*',true);
 DeleteDirectory('C:\Program Files\CA\');
BC_ImportAll;
ExecuteSysClean;
BC_Activate;
BC_DeleteSvc('CaCCProvSP');
BC_DeleteSvc('WinSvchostManager');
RebootWindows(true);
end.

[amcfarland72]

I tried running the script twice and the CA Firewall still shows in the programs/features under control panel. BTW when you install the removal tool, a pop up tells you to run it in safe mode.

[Rene-gad]

I tried running the script twice and the CA Firewall still shows in the programs/features under control panel.

|Donload CCleaner and remove the rests from Control Panel

BTW when you install the removal tool, a pop up tells you to run it in safe mode.

Possibly it was only a warning because of working CA. But I haven't heard about such behavior any-when.
Pls. repeat the AVPTool Log